Returns & Refund Policy

At Mulboo, I want you to love your purchase. Every item is thoughtfully created or selected with comfort, style and individuality in mind.

If your purchase isn't quite right, I'm happy to help with a return, exchange or refund where applicable.

Change of Mind Returns

If you change your mind, you may return eligible items within 14 days of receiving your order.

To be eligible for a return, items must:

Be unworn and unused.
Be in their original condition.
Have all original tags attached.
Not have been washed, altered or damaged.

Once your return has been received and approved, your refund will be processed to your original payment method where possible.

Please allow up to 3 business days for your return to be processed after it has been received.

Exchanges

If you would prefer a different size, colour or item, I'll do my best to arrange an exchange, subject to stock availability.

Faulty or Incorrect Items

I take great care in preparing every order, but if your item arrives damaged, faulty or you receive the wrong item, please contact me as soon as possible with your order number and, where possible, photographs of the item.

Where an item has a major fault or does not meet the consumer guarantees under Australian Consumer Law, you are entitled to an appropriate remedy, which may include a repair, replacement or refund.

Return Postage

For change-of-mind returns, customers are responsible for the cost of return postage.

If an item is faulty, damaged or supplied incorrectly, Mulboo will cover the reasonable cost of return postage.

For your peace of mind, I recommend using a tracked postal service, as I cannot accept responsibility for returns that are lost in transit.

Contact

If you need assistance with a return or exchange, please get in touch via the Contact page on the Mulboo website.

Thank you for supporting a small Australian business.